How can we help?
Everything you need to know about preparing for IELTS with MOCKARENA — from creating your first mock to understanding band scores.
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Getting started
Create your account, take your first mock test, and explore the dashboard.
Taking a mock test
How Listening, Reading, Writing, and Speaking sections work on the platform.
Understanding band scores
How MOCKARENA estimates band scores and how to read your section feedback.
Leaderboard & rankings
How rankings are calculated and how to opt out of the leaderboard.
Partners & instructors
Find a speaking partner, book sessions with examiners, and review feedback.
Billing & subscription
Manage your plan, payments, and renewals or request a refund.
Frequently asked questions
Are MOCKARENA results official IELTS scores?
No. MOCKARENA produces practice band score estimates only. Official IELTS results can only be issued by IDP, the British Council, or Cambridge English.
How accurate are the AI-generated band scores?
Our AI is trained against real examiner-rated samples and is updated regularly. We treat scores as approximations meant to help you track progress, not as official certification.
Can I retake a test?
Yes. You can retake any mock test at any time from the Tests page. Each attempt is saved separately so you can compare progress across attempts.
How do I get human feedback on Writing or Speaking?
Book a session with one of our certified instructors from the Instructors page, or pair up with a Speaking Partner for peer practice.
How do I delete my account?
You can delete your account at any time from the Profile Settings page. Account deletion is permanent and removes all associated test attempts and personal data.
Still need help?
Our support team is ready to help with anything from technical issues to study planning.