This recording is copyright. First, you have some time to look at questions 1 to 5. Now listen carefully and answer questions 1 to 5. Good afternoon, madam. How can I help you? Oh, hello.
I think my passport has been stolen and the embassy told me to register it with you. Sorry to hear that, madam. Let me find a form to take some details.
OK, here we are. So, I need to take some information about you and what's happened and then I can give you a crime reference number to give to your embassy. OK.
Right, let's start with the information on the passport. What's your surname? It's Ms Walsh. That's W-A-L-S-H.
And your first name? Chloe. OK, Ms Walsh. And can I take your date of birth? Yes, it's the 5th of July, 1987.
OK, I've got that here. And next, I'm going to need to take your place of birth. I was born in Ireland.
I need the city or town, madam. Oh, it was the capital, Dublin. And do you know your passport number? Um, I have a copy of it somewhere.
Oh, yes, here you go. It's 3-2-3-6-8-2. Now, I need to take some contact details in case we need to contact you or if we find the passport.
Can I take your phone number? Yes, my mobile number is 07780-367-021. So that's 07780-367-012. No, it ends 021.
Oh, OK. And your email address? It's chloe.walsh at email.com. And finally, can I take your address, please? It's 97 East Street in Brighton and the postcode is BN12SE. Before you hear the rest of the conversation, you have some time to look at questions 6 to 10.
Now listen carefully and answer questions 6 to 10. OK, now I need to make a few notes about what happened. You say that your passport was stolen? Well, I'm not sure.
It was either stolen from my pocket or I dropped it and lost it. OK, madam. Well, you need to report it with us whether it was lost or stolen.
You said that it was in your pocket? That's right. I kept it in the pocket of my jacket because I thought it would be safer there. OK.
Well, there has been a number of people reporting pickpocketing recently, so maybe it was stolen from your pocket. When was this? It was last Wednesday. So that's Wednesday the 21st of July? That's right.
And do you know where it's happened? Well, I'm not sure exactly. In the afternoon, I went to meet a friend and I know I had it with me then because I felt it in my pocket before I left. And where did you meet your friend? In Green Cafe on the High Street.
And what did you do after that? So, I went for a walk along the High Street and was going to walk home but it started raining so I decided to get the bus home. I think I got home around 4.30 and it was then that I realised I didn't have my passport with me anymore. That's all the information that I need.
I'll give you a crime reference number now which they might ask you for when you get your new passport. The number is A13-5970. OK.
Well, thanks for your help. No problem, madam. Have a nice day.
That is the end of part one. You now have some time to check your answers.